Latest Rail News

26.07.13

Level crossing database contract for Network Rail

Network Rail has awarded a new contract to manage its rural level crossings.

Contract Assist will configure database systems to manage the register of authorised users who have crossings on their private land. The new Customer Relationship Management (CRM) system will allow Network Rail to keep these users up to data with safety issues, and notices of maintenance.

Patrick Nash, chief executive of Connect Assist, said: “We’re delighted to announce this new partnership between Network Rail and ConnectAssist. We have developed a market-leading expertise in the Oracle Right Now platform over seven years, so we were very pleased to put our skills to work for a national organisation so critical to the UK’s infrastructure. 

“As a regular rail user myself, I am all too aware of the importance of safety on our rail network. We are proud that our work, however small, has made a contribution to the fantastic work Network Rail is doing in this area.”

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