Wimbledon station, via Istock

Wayfinding signage upgrades at Wimbledon, Richmond and Woking stations

South Western Railway (SWR) has completed upgrade works for signage installation at three of its flagship stations, offering bigger, better, and more colourful signs set to help customers get to and from their train with ease.

Wimbledon, Richmond, and Woking stations will now afford passengers more accessible navigation throughout their journeys with the clearer, larger signs leading the way. This signage will enhance the ability for less abled passengers to identify accessible routes, such as travel via lifts, with green signs also pointing the way towards cycle storage facilities.

Whilst improving accessibility is a highlight of this signage upgrade project, raising awareness for different transport options has also been achieved at the Wimbledon station. The entrances have seen additional symbols for London’s tram network added to the National Rail and Underground logos.

Christian Neill, SWR’s Customer Experience Director, said:

“Here at SWR, we’re always looking for ways to make our network easier and more convenient for all of our customers to use.

“That’s why we’re delighted to have completed this upgrade at three of our flagship stations. These bigger and brighter signs will help customers - especially those who require accessible routes - to get to and from their train more easily.” 

Upgrade projects such as this can be an effective method of not just improving passenger journey satisfaction, but also a way of helping people return to rail travel as their primary method for public transport. Improving accessibility shows value and care for customer satisfaction which can aid in the recovery of the sector in the post-pandemic climate that is seeing a slow, but steady return in journey numbers and revenue generation.

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